[Resolved]  Idea Cellular — Stolling your money smartly

Address:600014
Website:idea

On 29.09.16 I have recharge Rs.148. for internet & almost i used 600mb left 400mb they grab my data on 14.10.16 & also with 40rupees balance, I called them about this, they said it was some technical error.It will refund within 48hours, , I waited till 16.10.16 it was not happened & again call them, they said it will update today evening & also it was update and again i call them, they replied the day was not over it will update today night before 12am.I saw my mobile there is no update on it & again i called 17.10.16 morning they said now only i registered your complaint it will update u at 3pm, After that 3pm i called to customer care they pick & said your refund is still on process, So kindly wait it will update within 17hours.I shouted them to don't grab our money with your smart work, they repeatedly said it will update within 17hours, So i don't know why these people's are doing fraud things, For this idea going very fraud thing in open market.
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Nov 18, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2016
Idea Cellular Customer Care's response
Hi Akbar,

We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Yogesh
Complaint comments 

Comments

Idea Cellular — My idea number 9703200680

I want my incoming & outgoing Calls to my mail id [protected]@gmail.com so could you please send me to my mail id
Idea Cellular Customer Care's response, Oct 20, 2016
Verified Support
Hi Anand,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Esther

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