[Resolved]  Idea Cellular — stopping of services

I am b madhu working as branch manager in sbi, mehdipatnam garrison branch. My official mobile number is [protected]. It is provided under tieup between idea and sbi. Suddenly from 24th of this month, services have been stopped. We are facing a lot of inconvenience as it is official number. When i contacted customer care, they told that some request has been lodged to block the sim as it has been lost. How can you block the sim without verification of the antecedents of the caller who requested to block the sim. Please restore the services immediately.