[Resolved] Idea Cellular — Sudden deduction of talktime

Venilla

from Thiruvarur, Tamil Nadu

Address:	Coimbatore, Tamil Nadu, 623517
Website:	Idea

Hi,
I am a working staff, in my workplace i could not get signal. On 2nd november 2016 there was sudden reduction of my full talktime of rs.55 saying that i have used 2g net. Inspite of my continous explanation they didn't return my talktime. They keep on tell that i made use of 2g net pack. I just wander how could i use internet sitting in a place where i could not get tower. This irritates me a lot. Please refund my amount and dont do such irrelated things saying lie to customer. My mobile number is [protected].

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Idea Cellular Customer Care's response Hi Venilla,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Nov 08, 2016

Idea Cellular Customer Care's response Hi Venilla,

As per your telecon with our customer service associate on 8th November 2016. Please share a suitable time to speak for us to address your query and capture the required details.

Regards,
Esther