[Resolved] Idea Cellular — They denied porting to Idea prepaid from Idea Postpaid

Chinmay Gordey

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh, 500081

Hi,

I went to port my IDEA postpaid number which is older than 7 months to IDEA prepaid but they denied to do that.

I went to IDEA shop, they said go to normal shop, here we handle only postpaid.

Then I went to normal shop they said we don't do this.

So I think your IDEA shops should do all things including prepaid.

I want this complaint solved as soon as possible.

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Oct 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Idea Cellular Customer Care's response Hi Chinmay,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Raj

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi Chinmay,

We tried contacting you on your Idea number, but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Sagar

Sep 16, 2016

Updated by Chinmay Gordey you can call me in between 2 pm to 6 pm today.
please call

Verified Support

Sep 18, 2016

Idea Cellular Customer Care's response Hi Chinmay,

As per your telecon with our customer service associate on 18th September 2016, we wish to inform you that the matter is already being followed up and we will revert to you at the earliest.

Regards,
Abhi

Verified Support

Sep 28, 2016

Idea Cellular Customer Care's response Hi Chinmay,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh