[Resolved] Idea Cellular — they told me wrong plan and given me different plan

[Resolved] Idea Cellular — they told me wrong plan and given me different plan

P pankaj26435 from Nagpur, Maharashtra

Idea care exexutive told me wrong plan. She told me for 122 - postpaid plan - 20 gb data carry forword (4g), unlimited calls, 3000 sms. But she has given me different plan 399's plan. And when i talked to idea customer care exwcutive. He is totally refused me for any help. +1 photos Was this information helpful? No (0) Yes (0)
May 21, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Apr 17, 2018 Updated by pankaj26435 I have ported my mobile number from Airtel to Idea (One of the biggest mistake I have ever made) last month based on the discussion I had with their executive. During the conversation, they agreed for many things including the plan, special discounts and offers as well as 4G data. But when the actual porting has happened, they assigned it to a different plan which I have not agreed without any offers or discounts they offered. Verified Support Apr 18, 2018 Idea Cellular Customer Care's response Dear Customer, As per our communication, we've forwarded your concern to the respective team, our concerned team will get in touch with you for the same. Regards, Lavina
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Comments

Balasusanth

from Chennai, Tamil Nadu

Not able to call any one of 99% of time. Not able to receive the call from anyone 99% of time as they are telling every time coming not reachable. Worst experience.

Idea Cellular Customer Care's response, Apr 18, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina