[Resolved]  Idea Cellular — Threatening calls

Address:	New Delhi, Delhi, 110059
Website:	m.ideacellular.com

Hi Sir my name is Saurav Thomas Dcruze I have a complaint against idea. The number was [protected] and it was corporate connection, in the month of December 2015 I made a payment of 2500/- after I made the payment I started facing network issues in which I had called they customer care several times but no action was taken at all. More than half of the month that number I could not use it at all no calls and also Internet nothing was working properly. But still i made a payment in the month of January 2016 for the amount of 2000/- and that was the amount that was showing online when I logged into the idea account, after I made the payment they sent me a bill of 5500/- from no where. I called them and asked for a dispute and idea had refused to do so they just told me that we can not do it at all you have to pay 5500/- the customer care department people are extremely rude. Later I called them that I want a settlement where I can pay 2000/- they just told me that if you can afford to use a phone why take a connection and they were rude. When I told them I want a settlement then only I can pay, later they are calling my relatives friends and threatening them that if you don't pay the amount we will take you to court and the police will come and arrest you. The number that they are calling from is [protected], there is a lady who is calling and threatening them. Sir this is really not done at all. That lady who is calling is extremely rude and idea being a company threatening my relatives is not right. I would call this a harresment just harresment and nothing else. Sir please look into this matter am ready to pay 2000/- as a settlement but if idea keeps calling and threatening my relatives and friends like this then I will not pay them at all. Please sir I request you to look into this matter.

Thanks
Saurav Thomas Dcruze