[Resolved] Idea Cellular — too many promotional messages

Vamsi Vanka

from Idukki, Kerala

Address:	Bangalore, Karnataka, 560076
Website:	jotu

I get way too many promotional messages from idea cellular on my mobile. I have called and placed a complaint earlier at idea, but the customer service specifically says they cannot take a complaint for this problem. Instead, they said they have taken "feedback" & will look if it is reasonable and if they can stop the messages.

It is totally irritating for so many messages coming in constantly. Please stop all promo messages from being sent to my phone. I will check your website / app as and when i require.

Thanks,

Vamsi

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Oct 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, your are receiving service SMS not the promotions the same cannot be stopped.

Regards,
Lakshmi.

Nov 02, 2017

Updated by Vamsi Vanka This has not been resolved. Infact, Idea Call Centre specifically tells me they can't take a complaint for this & they'll instead take a "feedback / suggestion" and see what they can do about it.

I don't want to know about Idea's new services / offers / SMS dialling numbers etc. If I want to find out, I will go to Idea App or website.

The response given by Idea isn't correct.