Idea Cellular — top up prepaid recharge amount credited as secondary balance

Address:

New Delhi, Delhi, 110075

I recharged my father's idea prepaid number with an some amount. To my surprise the top up amount was not reflected in total balance but something called secondary balance, which i figured out was the balance would be removed if not consumed within the timeout.
That was not the case earlier, and it seems they have come up with this way to fool customers. The customer should be entitled to whole amount even after the validity expires and balance should not be made nil.