[Resolved] Idea Cellular — ultra fast broadband

N19aman

from Pune, Maharashtra

Address:

Pune, Maharashtra

I had discontinued my idea fiber broadband connection (Customer number - [protected]) in the month of november.
I had raised a request for closure where i was given a commitment that my security deposit will be paid by cheque in 45-60 days.

It has been more than 3 months and i did not receive my refund.

I have been following up with idea customer care for last one month and everytime they give a standard reply that your case has been escalated and you will receive a call back from back-end team within 24 hours.

Even after calling them 9-10 times i did not receive any call back.
No refund has been initiated yet.

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Mar 16, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further. Also, we request you to contact us on [protected]/ [protected] or else you can send an Email on [protected]@idea.adityabirla.com for broadband related queries & complaint.

Regards,
Lakshmi