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Idea Cellular

[Resolved]  Idea Cellular — unable to generate upc code.for port

Address:Verma house , chourey gali , kothi Bazar , hoshangabad, 461001

Hello,
I am user of idea service in madhya pradesh circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and visit to store many times, no resolution.

During the same time, i was able to get upc code for my another number, i was able to port out.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.
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Feb 18, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2020
Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Verified Support
Jan 18, 2020
Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to share us the screenshot of the error you're getting while generating UPC to assist you further.

Regards,
Prajakta
Complaint comments 
2 Comments

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Comments

I want to port my no. [protected] to other but IDEA company is not giving UPC code over 2 days.
Is there any govt rule for poor response against telecom company ?

Please help me

Yogesh
[protected]

Reply
Idea Cellular Customer Care's response, Jan 18, 2020
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update. 

Regards,
Prajakta
During potability is showing message as “ UPC cannot be generated as the mobile number is not configured.Please contact your service provider.“

I have been to idea stores multiple times and called customer care too but no solution.
Reply
Idea Cellular Customer Care's response, Jan 18, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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