[Resolved] Idea Cellular — unable to port out from idea

Rahul Dhangar

Address:

110016

I tried 6 times to PORT my number from one circle to another within Idea network only (my current sim was registered in Delhi but since now I have shifter to MP, I wanted to shift my postpaid phone number to MP circle) but everytime I sent the porting message to 1900 to port my Idea number ([protected]) I receive this sms in return: "upc cannot be generated as the mobile number is not configured. Please contact service provider".

My alternate contact number is: [protected]. I have also attached the screenshot of sms. You better solve my problem asap else I will port out of Idea network altogether.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 3, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta