Idea Cellular — unable to receive text messages and otp on idea prepaid

To whomever it may concern.

I am unable to receive text messages and otp on my prepaid number since last 4 days, it is really annoying to face this issues when almost all of my work is done though same.

Secondly, tried contacting their customer care and all i get to hear is it will be resolved within 24 hours, been listening to this since last 4 days.

Kindly resolve the matter as earliest.

Regards