Idea Cellular — Unable to send messages from my phone

Unable to send messages from my phone but i can receive messages to it

1) Tried different message centers numbers but still having the same issue
2) In idea website they didn't mentioned about messages related queries
3) In idea website they didn't mentioned about message center numbers in various states
4) 24&7 chat is waste, even i can google it for best offers. not sure why they invented about 24*7
5) having huge issues to transfer money/chats verification to that number
6) Tried multiple times to idea customer care every time it is disconnecting after it says we are transferring to customer support team