[Resolved]  Idea Cellular — unable to send port sms to 1900

I tried to send port message to 1900 from my idea number [protected] by using format port to port bsnl. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help
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Nov 16, 2019
Complaint marked as Resolved 
Followed the instructions given by the customer care agents..but no use..kindly resolve the issue asap for MNP.
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Aarti
Nov 21, 2019
Updated by Suha Suhasini
As per ur concern, shared d screenshot

Nov 21, 2019
Updated by Suha Suhasini
Hi Team,

Forgot 2 hide my num in d screenshot...is it visible to everyone...kindly hide it frm ur side
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