Idea Cellular — Unable to send PORT SMS to 1900 even after having sufficient balance and active plan..

Address:

Haryana

I am trying go PORT my number from Idea to other cellular service provider. However, whenever I send the SMS "PORT " to 1900, the message is not being sent even though I have an active plan and sufficient balance to send the SMS. When I contacted the customer care I was told that I would have to recharge with a plan of Rs. 128/- or above for sending the SMS. When I have the sufficient balance in my account why should I make another recharge just for sending the SMS. The customer care executive also failed to provide the details of Nodal Authority. The idea number I am trying to port is [protected]