[Resolved]  Idea Cellular — unacceptable behavior of customer support

Address:

411047

Hi team,

I had called from my idea number [protected] regarding a small clarification of why rs 3 got deducted from my main balance. But customer support has kept me waiting for long time.

I waited for around 50 mins then i immediately called from another no, to get details of customer support person. Sunanda (Senior manager) mumbai centre, had received call from another mobile, while earlier call was still on hold, but she refused to give her details, as that lady belongs to a different centre.

I suspect she has been intimidated that, an escalated call is in progress, against her, that's why she disconnected the call and the call lasted for around 1 hr 15 mins, while i was still speaking to senior manager.

Now, i want to know is this the kind of service which idea provides and wants to flourish/prosper in telecom sector. If customer time is not important for the company, please declare it to trai.
I had literally wasted my weekend, just to get clarification for rs 3 issue. Has the company standards droped to such pitty level. I feel as if idea is exploiting customer sentiments and has no ethics of doing business.

Is this the kind of professionalism that idea adhere to? Whats the benefit of training that has been given to candidates? I need strict and appropriate action on this matter.

Regards,
Amanpreet singh