[Resolved] Idea Cellular — Unaccounted bill charge

mbhajipale

from Pune, Maharashtra

Address:

411046

Dear sir,

Please note that against our mobile no.[protected], there is un accounted charges or rs.648/- when we have called to customer care of idea cellular they said number 055315 is a astrology no. And on 14 june some body called from your no to this no an around 7 pm and speak for 1 hr, so this is the charges for the same. Rs.9/minute and charges are correct.

But when we have tried to call this no. To check whether they are saying is correct or not and what we found is that no.055315 is in correct.

O calling to a incorrect no. We have to pay rs.648/- extra, where no communication has done.

O please suggest us what to do. My communication mobile no.+91-[protected]

Regards,

Murlidhar bhajipale
+91-[protected]

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 16, 2016

Updated by mbhajipale Dear Sir,

please note that against our Mobile No.[protected], there is un accounted charges or Rs.648/- when we have called to customer care of idea cellular they said number 055315 is a astrology no. and on 14 June some body called from your no to this no an around 7 pm and speak for 1 hr, so this is the charges for the same.Rs.9/Minute and charges are correct.

but when we have tried to call this no. to check whether they are saying is correct or not and what we found is that no.055315 is in correct.

so calling to a incorrect no. we have to pay Rs.648/- extra, where no communication has done .

so please suggest us what to do.my communication mobile no.+91-[protected]

Regards,

Murlidhar Bhajipale
+91-[protected]

Verified Support

Jul 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 19, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 19th July 2016, we wish to inform you that the matter is being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 20, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 20th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular