[Resolved] Idea Cellular — unaccounted bill charges from idea

[Resolved] Idea Cellular — unaccounted bill charges from idea

S shanzz

Dear sir, Please note that on our mobile no.+[protected], there is unaccounted charges or rs.648/- when we have called to customer care of idea cellular they said number 055315 is an astrology no. And i had many conversations with customer care. Finally, i paid the full amount to reconnect my connection. After the reconnection, very first bill, i have received another charge of rs.279 to call the same time. When i try to call on the same number, it's saying this number is not valid and idea charging huge amount towards the invalid number. This is the second time idea is taking the charges and forcing us to pay the amount by disconnecting the connection. Also, they are taking late payment charges for not paying this amount on time. I can see many same complaints regarding the same matter and still idea cheating the customers with the same trick. I request you to kindly do the needful to avoid this permanently. Was this information helpful? No (0) Yes (0)
Feb 5, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As checked, the waiver has been passed for the given amount and the same will be completed by 23/12/2017. For further assistance kindly contact us on 12345 or 198. Regards, Sneha Dec 23, 2017 Updated by shanzz These people are again fooling us. Find the attached email I have received from Idea customer care. Dec 23, 2017 Updated by shanzz These people still justify themselves by saying this is usage charge. And I got the waiver for Rs. 279 which is charged in November 2017 Bill. When I asked about Rs. 468 charged in June 2017, they are saying its 3 months passed and they cannot. I am following up with them from July 2017 and they charged me the late fee for not paying the bill on time. Dec 23, 2017 Updated by shanzz These people cheating us again. I got the waiver for one full amount and got the confirmation email. Now received another email saying they can provide only 50% amount. Verified Support Jan 01, 2018 Idea Cellular Customer Care's response Dear Customer, We tried reaching you on the provided contact number but couldn't get through. Kindly share your appropriate alternate contact number and convenient date and time to get in touch with you. Regards, Lakshmi. Jan 16, 2018 Updated by shanzz Hello Lakshmi, As per our talk on 8th January and you email dated[protected], you have committed waiver for Rs.468 will reflect on this email. And you were saying because of some technical issues, it was not reflected in the last bill. I have received my new bill today and I didn't get the waiver amount mentioned in the email. IDEA is continuously cheating customers by charging "CALLING TO INVALID NUMBER" and after that giving many false "COMMITMENT". Jan 16, 2018 Updated by shanzz Hello Lakshmi, As per our talk on 8th January and you email dated[protected], you have committed waiver for Rs.468 will reflect in next bill. And you were saying due to some technical issues, it was not reflected in the last bill. I have received my new bill today and I didn't get the waiver amount mentioned in the email. IDEA is continuously cheating customers by charging "CALLING TO INVALID NUMBER" and after that giving many false "COMMITMENT". Jan 18, 2018 Updated by shanzz These people are the cheaters. Find the new email from them. Consumer Complaints thread they are saying all waiver passed and the email they are saying we cannot provide. How can I proceed this issue with proper legal? Where should I give a written complaint?
Add a Comment	Share
Submit Close