[Resolved]  Idea Cellular — Unauthorised balance deduction

Address:

Mathura, Uttar Pradesh

sir, I am Rajeev Kumar from Mathura, UP. MyIdea mobile No. is [protected]. On 27 Nov 14 'dialler tone' service had activated and 50 rupees deducted and on 29 Nov again 15 rupees deducted for a song for that service But for all these deduction I was neither informed nor asked, even sms was also not send. I got knowledge about this special service on my number by my one dialler on 30 Nov and immediately i contacted customer care on 198 and talk to customer care executive and supervisor then i got knowledge about aforesaid balance deduction but denied to refund my my balance and said according to their data this service was activated from my side which is fully wrong and also told that i must be contacted within 24 hour of balance deduction. But, sir without any information about balance deduction how a consumer get knowledge. Hardly some people check their balance daily and this is not possible for everyone to check their balance always and confirm always about balance deduction and special service activation on their mobile no. Sir, i want my money back and this type of deduction and special service activation should not be happened.