[Resolved] Idea Cellular — Unauthorised deduction from balance
N
Niranjan Kumar dey
from Siliguri, West Bengal
Address:
735101
Website:
xxxxx
I sri niranjan kumar dey. A subcriber of your nobile service vide no=+91-[protected], of jalpaiguri. Now i am near 60 years old. Making a complain that i have received a massage from you about you have deducted rs 50/_ from my ballance at3.18 pm on18/06/2016 by cheat. So i contact your customer care 198 to know about my deduction their replied the deduction for game playing but there is no option to play ing game in my mobile.& time to play the same. Thentheir avice me to contact.123450 after that i know from that no that deduction made for vas & also inform me to call1234550 after call there i notice from the there no activated vas. So you are requested to return my rs 50/.& also requesting to stop collect money by fraud/cheat.
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Aug 26, 2016
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2016
Idea Cellular Customer Care's response Dear Customer,
We regret the trouble with your prepaid balance. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.
Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 19, 2016
Idea Cellular Customer Care's response Dear Customer,
As per your telecon with our customer service associate on 19th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
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