Idea Cellular — unauthorized balance removal
Thane, Thane District, Maharashtra, India
Alalwynleo on May 24, 2019
Over some message sent by 51998, my mobile number has been charged 3 rupees, i've seen this complaint shared by another person as well but it should be noted that i haven't activated any value added services on my number. It's fine for telecom services to notify consumers when they have less balance or to even cajole them to try out such value added services but it's definitely an unfair trade practice to force money out of one's consumers for profit when they don't seek it. I've attached the screenshot herewith.
[May 24, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response, May 25, 2019
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
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