Idea Cellular — Unauthorized charges

rajesh20586

from Jaleshwar, Odisha

Address:

Chennai, Tamil Nadu

Hi my name is Rajesh, my no. Is [protected]. I was searching for an app and a popup came stating to proceed further please press yes. After which i came to know myplex got activated and rs.75 got deducted from my main balance. I immediately deactivated the service.please do the needful so that to make sure it got deactivated and rs.75 get s reversed to my balance.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 8th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular