[Resolved] Idea Cellular — unauthorized charges idea cellular 53010 idea 53010

mahbubar rahaman

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 743294

I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xxx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance. So i called the idea customer care, and they say that i had purchased the game but i didn't purchased any game. The phone which i am using can support only one game. I. E snake game, it does not have the facility to install the game or app. So i called up idea customer care again but they keep on saying the same again and again that i've bought the game. Didn't get any solution from customer care and refund of my balance and its not helping. Need a solution.my no [protected]
I have lost Rs 40 already..

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Jan 9, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that you've been charged for game service for the given number. Also, as informed send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset or else you can dial 155223 to deactivate value added service from your account. If still any issue persist, you can contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lakshmi