[Resolved] Idea Cellular — unauthorized cutting 200 balance

Jankit Vasoya

from Ahmedabad, Gujarat

Address:	Rajkot, Gujarat, 360004
Website:	IDEA

On date[protected], at 8.03pm i received 2 message which that says
Your 199 rs was deducted. The company was saying that the money which cutted was true and you has requested for the activing service but i have not activated for the same.
The name of 2 service is vifi &music pack for 100 rs & 99 rs respectively. This problem is not first time but min 10-15 times. Today i recharge of 200 rs at 7.45pm and on 8.3pm, only 1rs was left in my balanceso i request for refund 200rs for the same and i hope that i do not face same problem once again.

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Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the given idea number is in active as of now. Kindly get back to us for further assistance.

Regards,
Neha