[Resolved]  Idea Cellular — Unauthorized deduction from main balance .

Address:

New Delhi, Delhi, 110034

I re-charged my internet plan of Rs298 for 30 days on 28/15/2015 through an retailer.I received Activation message but money was still deducted from main balance .On calling customer care, their representative told me that the scheme activated is applicable only to Blackberry mobiles which was not mentioned on the message that the retailer received while checking for the schemes that were applicable to my number at that time . Customer Care registered my complaint with ref. no 1-[protected] but later rejected it by stating the same reason . I am not using Blackberry handset and neither i changed my handset after the recharge was done . Attaching the screen shots for the message that retailer received while inquiring about the scheme applicable to my number which clearly shows that nothing was mentioned related to handset . Also attaching the screen shot for the activation message received from Idea Cellular .