[Resolved]  Idea Cellular — Unbilled usage increased dramatically

Address:	Ernakulam, Kerala, 682028
Website:	www.ideacellular.com

I was using idea iplan 999. When i changed the iplan in the last week of the plan getting over i got the plan cancelled and the bill prorated. I was having a total of 6gb with the plan. As i finished using 6gb i thought o[censored]pdating the iplan. But as soon as i updated the plan i saw the unbilled usage increased to 6500. I called the cc right away asking this to be revoked. They said this cant be changed and that the total amount of 6500 should be paid. I was having my actual bill of 999 which now got increased to 6500. This is pure cheating!!!

This kind of prorated charging is not right. If i knew the amount was going to be so high i would never have changed the plan. Any help to get this revoked would be highly appreciated. I wa using a pack of 50. I had selected 46 packs for 3g. After the 3g got over i increased it to 48. But when i did this the unbilled usage bot increased to 6500. I tried calling the cc. They said the bill is correct and cannot be revoked as i have changed the plan in bettween a tenure. If so they could have stopped the first iplan right there and charged me 999 right then and started a new plan for this day. But they were not ready to do that. They wanted me to pay instead. I tried explaining to them its not the data i have used outside the plan that they are charging me for. They said the issue was caused as the customer clicked a button.

I talked to the idea cc in ernakulam and was informed that this cannot be changed and that even if the total amount is not right i will have to pay it.

The issue was caused for the below details.

Number: [protected]
Place: ernakulam kochi
Name : cerin thilakan
Date of issue: 7th april 2016
Desirable solution: i shall pay the actual rent of 999