[Resolved] Idea Cellular — Unethical Behavioor

Aman Billore

from Pune, Maharashtra

Address:

Nagpur, Maharashtra

I made a 3G recharge on my Idea Number (Maharashtra Circle) [protected] which was of INR 61 with 7 days of validity and 180mb data usage.I used my entire Data MB and i was totally unaware of this fact and i was not at all reminded by IDEA cellular company of the fact that my free data usage (MB) is over. I think this is a pathetic way of doing business, A message must be sent to the customer regarding the fact that his/her free data mb is over and he/she shall recharge his/her account immediately to avoid any deduction of amount from his/her main balance. I request Consumer Forum to take a strict action against this and punish the guilty ones.

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Aug 5, 2021

Complaint marked as Resolved

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and a complaint for SMS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 26th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular