[Resolved] Idea Cellular — unethical practice of international roaming billing

Kallil

from Bengaluru, Karnataka

Address:

560094

Mobile no - [protected] - post paid
Manoj

Idea send me bill of rs. 8664 in dec -2018, out of which almost rs. 6500 for one day international roaming data charge!!! The funniest part is, i have taken international roaming pack before i leave india, and idea claims the moment you request for an international roaming pack, it will get activated immediately, system wont check whether you are still in india or abroad!!! I took 10 day international roaming pack and stayed 8 days in singapore, they charges for international roaming data for a day @ cost of rs. 6500, claiming that the data pack validity is over. I am holding dec-17 payment and requested many times to sort out this things, they are not bothered to sort out even though i made number of calls. I even request them to cancel my connection, that also not happening telling me that they will sort out this mistake in billing.

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Mar 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 20, 2018

KOOL Ansari's response Improve your network

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan, pack and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. Also, we would like to inform that the International Roaming service is activated in your account and there's no pack activated for the same as per that you've been charged appropriately as per International Roaming tariff charges.

Regards,
Lavina

Feb 09, 2018

Updated by Kallil Completely false information ...I disputed the bill several times and you people are keep on repeating the same story !!! Let me paste the complaint I forwarded to idea customer support and still waiting for a proper and logical replay from you people ...
PLEASE ANSWER THE BELOW QUESTION ..I HAVE BEEN REPEATEDLY REPLAYING YOUR MAILS ...I NEVER GOT AN ANSWER FOR THE QUESTION I RAISED ...I REACHED SINGAPORE ON 21 ST NOV-2017 AND RETURNED ON 29TH NOV-2017 . HOW COME YOU ACTIVATED THE PACK WHEN I AM STILL IN INDIA . AS PER YOUR REPLY, YOU ACTIVATED THE PACK ON 19TH -NOV-2017 ITSELF . THAT IS THE REASON WHY YOU ARE CLAIMING 10 DAYS PACK GOT OVER ON 29 - NOV AND CHARGED ME AN EXORBITANT AMOUNT OF RS. 6500 FOR ONE DAY DATA USAGE !!! THAT IS PURE CHEATING ...

My question never got answered and you people are taking customers for a ride !!!

I repeat my question again - How come you activate the international roaming pack when the customer is still in India ??? I requested for an international roaming pack for 10 days, told you people clearly I am travelling after 2 days . But, your system activated the pack immediately with out even checking whether I am hooked to an international network or not . Is that practice fair ????? Ultimately you are asking me to pay for extra one day international usage charge, arguing that my pack is expired !!!

I am disputing this international roaming bill completely and ready to go to Indian court to settle this matter, what ever expenses it may incur. Also, I have been asking you to disconnect my idea connection again and again, as I am not using this connection any more . I am not responsible to pay any of your future bills .

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Comments

KOOL Ansari

from Lucknow, Uttar Pradesh

My idea number [protected]. Intetnet not worning. custumer care. Not solve my problem. I gave. 50plus coplain not essue not solve.
Dear users please port your idea number to jio jio is working very well as idea
Please type. PORT space your mobile number and send to 1900 fast

Idea Cellular Customer Care's response, Feb 9, 2018

Verified Support

Dear Customer,

We tried reaching you on the provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date and time to get in touch with you.

Regards,
Lavina