[Resolved] Idea Cellular — unfair deduction of balance in spite of having unlimited pack

gulshanlimbu

from Surat, Gujarat

Jan 18, 2018

Address: Ahmedabad, Gujarat, 380004

I am an idea prepaid user. Even though i have recharged for unlimited pack which provides 250 minutes of calling per day along with 1 gb data. Yesterday, rs. 28 was deducted from my balance, claiming that i has used up my quota of 250 minutes for the day which is totally false claim which i can prove.

Similar small deductions have been made from my balance in the last two months. Idea has always been unethical in this manner, claiming deductions on false usage claims. I don't know that dot is doing and why is there no proper policies in place for these telecom companies. Incredible india for real!!!

Number: [protected]
Name: gulshan limbu

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Feb 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As per our records for the given number, you've received the benefits of the given recharge. Also, we would like to inform you that you've been charged for call forwarded from your number and for outgoing call while your in roaming. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina