[Resolved]  Idea Cellular — Unfair deduction of call charges

Address:

411019

Dear sir,

I am a pune based customer and currently lives in muscat (Oman). I have two idea numbers in operation, one from pune ([protected]) in the name of my son jayakumar omanakuttan and another one from kerala ([protected]) in my name. All my indian banking and other official communication mobile no is the pune no. [protected].

My concern is that my call balance is getting reduced without me using it. On 15th feb. 2016 i sent a complaint to your customer care and then through my twitter account and after protracted communication i got the concern resoled by 20th feb.

Now again the same problem is getting recurring. Promptly i sent a formal complaint as done earlier on 4th july and to my surprise again between 10 & 14 july my balance got reduced by rs.75. Till date i did not get a solution other than some stereotype replies and hence this appeal.


Could you please arrange to look into this and resolve the issue?
I am expecting your earliest and favorable solution to my concern.