[Resolved] Idea Cellular — Unfair deductions 1GB data pack of Rs. 52 for 21 Days and Rs. 83.97 from main a/c within 27minutes of recharge | |||||
My Mobile Number is +91-[protected]. (Date of Issue occur: 14th Sept 2015) I recharge Rs. 52/- of 2G data pack of 1 GB for 21 Days. Similarly on 14th Sept 2015 I did Top-up recharge of Rs. 100/- wherein I received Rs. 83.97/- in my main account and within 27 minutes my main account balance was turned to zero which is dully unreasonable. I registered the complaint on 21st Sept 2015 at 12.22 PM on the customer care ID ([protected]@idea.adityabirla.com) for the same requesting to reverse my main balance of Rs. 83.97 followed by Rs. 52 2G data pack of 1 GB for 21 days. I received reply from Ms. Vrushali Chandere, Idea Cellular Team saying that they are unable to reverse the same. I replied back saying that it is unacceptable on my part that the amount of Rs. 83.97/- has been charged correctly at your end as I had done a GPRS recharge of Rs. 52/- for 21 Days validity with 1 GB Data pack on 6th Sep 2015. After that I followed up almost twice for the same I didn’t receive any revert from them (SR Number: Q1-[protected]) On 26th Sept 2015 following up the same, I visited Idea Cellular Customer care office at Bhandarkar Road; Pune that customer care fellow said that the above ticket has been closed. I explained them the entire issue they said they would be calling me within 2hours of time but I didn’t receive any call. (SR No.1-[protected]). Today, i.e. 29th Sept 2015 I received call from Number +91 [protected] at 9:51 AM. This is the pathetic service call i have ever received so far. With reference to the above complaint number (SR Number : 1-[protected]) I received a call from your customer care saying that they have reversed Rs. 52/- for 6 days 210 MB data pack. Just wanted to inform you neither that neither the main balance of Rs. 83.47 has been reversed nor Rs. 52/- for 6 days 210 MB data pack so far but before saying anything to that guy, Customer Care fellow have disconnected the call. And I also received SMS from IZ-IDEA stating that "Dear Customer, Your concern for recharge benefits could not be resolved. Kindly contact customer care. SR 1-[protected]. Thank You" at 9:55 AM today. This is unfair service that you to provide the customers. I request you to reverse the Main Balance of Rs.83.47 and Rs. 52/- for 21 days 1 GB data pack ASAP. Thanks & Regards, Amrita Somvanshi Mob No: +91-[protected] Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Hello Idea Team,
I would like to bring to your notice that the above complaint has not been resolved yet as i cannot see Rs. 83.97/- in my main account and also 1 GB data pack for 21 days validity.
I request you to reverse the Main Balance of Rs.83.97 and Rs. 52/- for 21 days 1 GB data pack ASAP.
Mobile No:+91-[protected]
Request you to take a note of it and take the action as soon as possible as it is causing lot of inconvenience to me.
Thanks,
Amrita Somvanshi
+91-[protected]
I would like to bring to your notice that the above complaint has not been resolved yet as i cannot see Rs. 83.97/- in my main account and also 1 GB data pack for 21 days validity.
I request you to reverse the Main Balance of Rs.83.97 and Rs. 52/- for 21 days 1 GB data pack ASAP.
Mobile No:+91-[protected]
Request you to take a note of it and take the action as soon as possible as it is causing lot of inconvenience to me.
Thanks,
Amrita Somvanshi
+91-[protected]
RUDE/ PATHETIC CUSTOMER CARE EVER. SENIOR PERSON I SPOKE TO DOES NOT HAVE ENOUGH MANNERS TO SPEAK TO A FEMALE IDEA CUSTOMER AND I STRONGLY RECOMMEND EVERYONE NOT TO USE IDEA CELLULAR SERVICE FURTHER.
THEY DO NOT ACCEPT THEIR SYSTEM LOOPHOLES AND TEND TO ARGUE WITH THEIR CUSTOMERS WITH NO POLITENESS.
THEY DO NOT ACCEPT THEIR SYSTEM LOOPHOLES AND TEND TO ARGUE WITH THEIR CUSTOMERS WITH NO POLITENESS.
Dear Customer,
We wish to inform you that your complaint for recharge has been resolved and amount of the recharge has been updated for your account. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that your complaint for recharge has been resolved and amount of the recharge has been updated for your account. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular