[Resolved] Idea Cellular — Unhelpful customer care officials | |||||
I am post paid customer and i have to regularly interact with customer care officials at madhyama telecom shakti nagar delhi regarding inflated bill and other issues.. But they are very rude and vry unhelpful. They behave as if they could not have cared less about my problems. My post paid number [protected] is not working for last 15 days and these ofgicials have not been able to resolve the problem.Instead of solving my problem.. They keep chatting with each other and over the phone with their frnds.. Not showing any concern for the customer. My postpaid number [protected] is not wrkng for 15 days. I am using one more idea number that is prepaid [protected]. I am using this prepaid number for the last 8 year... If this remains the attitude of customer care officials.. I will have to think about porting both the numbers to some other cellular operator. Even today they didnot resolve my problm even after i sat at madhyama telecom for about an hour and half... They gave me the pretext that server is not working.. This is 4th time in a week that i visited them taking out my time from work and they made me sit over hour and half and didnt solve my problem. Please do the needful or else i would not be left with any option but to port my both number to some other operator Was this information helpful? | |||||
Aug 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 13, 2016 Idea Cellular Customer Care's response Dear Customer, We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular. | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular