[Resolved] Idea Cellular — Unjustified shocking postpaid bill

Jimmy@123

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have added another data plan as my existing( 2g 1GB) was about exhaust ( about 850MB used). I added 3g 1GB plan. after my bill come it was surprise, since I added the plan in between so they have changed the validity of 2g plan for 15 days and charged for ( 850 -500 MB data) separately which came around 1000 Rs. It was never mentioned that this calculation will be done, I have added new plan over the existing to have a bigger data plan but actually they have made it cut short and charged me heavy money. My no. is : [protected]

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Aug 9, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular