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Idea Cellular

[Resolved]  Idea Cellular — unnecessary balance deduction

Address:Bangalore, Karnataka, 560037

I had a balance of 190₹ few hours back and without getting any information that my data pack balance is over idea start deducting from my main balance. This they did first to my number and then to my wife number, hence idea is doing like without telling about data pack balance they will finish maine balance and then informs that all data and main balance is over

This thing they did twice.
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Dec 8, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2017
Idea Cellular Customer Care's response Dear Customer,

As per our telecon, we wish to affirm that your concern has been discussed and resolution has been communicated.

Regards,
Lakshmi.
Complaint comments 
3 Comments

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Comments

From my idea prepaid account Rs.23.57 has been deducted without any usage. Balance was Rs.32.60. After a 5 min call, Rs.9 was charged. Thereafter Rs.23.57 has been deducted from my prepaid mobile [protected] account. Why it was deducted? Please clarify or refund.
Reply
Idea Cellular Customer Care's response, Nov 4, 2017
Verified Support
Dear Customer,
We tried reaching you on the provided contact number but couldn't get through. To inform you that, there no such deduction reflecting on your account we request you to share the screenshot for the same to assist you.
Regards,
Lakshmi.
In my mobile no.[protected] every day message in inbox & display.
i has very suffering.
so please stop this service.
Reply
Idea Cellular Customer Care's response, Nov 4, 2017
Verified Support
Dear Customer,
We tried reaching you on the provided contact number but couldn't get in touch with you. Kindly share your alternate contact number and convenient datetime to get in touch with you.
Regards,
Lakshmi.
In my mobile no.[protected] every day message in inbox & display.
i has very suffering.
so please stop this service.
Reply
Idea Cellular Customer Care's response, Nov 4, 2017
Verified Support
Dear Customer,
We tried reaching you on the provided contact number but couldn't get in touch with you. Kindly share your alternate contact number and convenient datetime to get in touch with you.
Regards,
Lakshmi.

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