[Resolved]  Idea Cellular — unnecessary charge and unethical behavior

Jan 24, 2018

Updated by Pankaj Vashishta Sorry, I have not been answered to my queries yet. Please answer my queries first.

Look at the email, I have sent on 21 June 2017 and did not response of the email.

Your Idea Mobile number : [protected]/ Your Idea Mobile Number:[protected]

Pankaj Vashishta <pankaj.[protected]@gmail.com> Wed, Jun 21, 2017 at 5:24 PM
To: [protected]@idea.adityabirla.com

No one has replied on my email for last 15 days..

On Jun 12, 2017 10:58 PM, "Pankaj Vashishta" <pankaj.[protected]@gmail.com> wrote:
No one has replied my email since last 5 days. This is something you called customer service?
And this has happened to me multiple times.

Pankaj Vashishta
Pankaj Vashishta
about.me/pankajvashishta

On Wed, Jun 7, 2017 at 7:01 PM, Pankaj Vashishta <pankaj.[protected]@gmail.com> wrote:
My Mobile data is off for last 2 months and never had a Internet access over the mobile.
Please send me full details when data access were made.
I have 2 numbers [protected] and [protected]. Other mobile number gets bill of rs 400/-. How come this
number got 9000+ bill?
Need a clarification.
Additionally, when I asked previously to convert my plan to pre-order paid, why nobody has replied on it?
I also asked for customer care number which I can call from Australia, why nobody has responded yet.
I won't agree with this bill and won't pay that amount.
Pankaj.

On Jun 7, 2017 6:49 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Customer,
Greetings for the day!
This is with reference to your email regarding billing charges.
Please accept our apologies for the inconvenience caused to you.
We have checked your invoice date 06/06/2017 and found that you have charged of Rs.7552/- for data
services 9435.136 kb at default charges of 8Rs./10kb and same usages reflecting from your side.
Taking the above into consideration, we wish to clarify that the charges levied are in accordance to the usage
done from your mobile number.
Further, we have already sent you bill clarification date 02/06/2017 as per records
We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further
improvement of our services. Thank you for writing to us at Idea.
Should you need any further assistance, please call our Customer Service help line number 12345 or email us
at [protected]@idea.adityabirla.com
24/01/2018 Gmail - Your Idea Mobile number : [protected]/ Your Idea Mobile Number:[protected]
https://mail.google.com/mail/u/0/?ui=2&ik=d2b57108b3&jsver=2WGmGQ4tSfE.en.&view=pt&msg=15cc989c6b58cbd6&q=[protected]&qs=true&… 2/2
You can also check your account details by creating your account on our website www.ideacellular.com; if you
are a corporate customer registration can be done by the authorized signatory of the account.
Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.
Thanks & Regards,
Jahir Shaikh
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta This is the email which I have written on 18 May 2017 when I started getting messages credit limite message even before bill generation. I did not get answer to this email as well.

Need clarification, Reply ASAP
Pankaj Vashishta <pankaj.[protected]@gmail.com> Thu, May 18, 2017 at 11:47 PM
To: [protected]@idea.adityabirla.com
Hi Team,
My mobile number [protected] show below details. Can you please explain it? I just paid last month of bill of Rs 660.
How come unbilled usage in last 12 days come as Rs 7552 ?
Please send me details ASAP. I am currently out of India so you need to reply me on this email?
Credit Limit
Rs. 7, 552 of Rs. 8, 100

Jan 24, 2018

Updated by Pankaj Vashishta This is the email which I sent on 19th May 2017 and to my frustration, I didn't get answer this email as well.

Need clarification, Reply ASAP
Pankaj Vashishta <pankaj.[protected]@gmail.com> Fri, May 19, 2017 at 12:06 AM
To: [protected]@idea.adityabirla.com
Hi

Please send me Idea customer care number which I can call from Australia. I tried a lot of times but couldn't get through your helpline number.

I also tried to change my plan from existing 425 to lesser value plan online, but that failed multiple times.

I need reply asap and I want to convert my post-paid plan to Pre-paid plan.

Thanks and regards,
Pankaj Vashishta

Jan 24, 2018

Updated by Pankaj Vashishta This is the email which I have written on 22 May 2017 to appellate officer by escalating this matter after customer care didn't respond to my query for many days. Appellate officer didn't respond as well.

Re: Need clarification, (Mobile Number : [protected]) Reply ASAPYour Service request Number : C1-[protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Mon, May 22, 2017 at 9:54 PM
To: [protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com
Cc: "madhur.samadhiya" <madhur.[protected]@gmail.com>
Hi Appellate,

Please look into my query. I have raised query 4 days back and nobody has given answer to my query yet.

Please reply on my email as I am out of India and wouldn't be able to pick up the phone.

Thanks and regards,
Pankaj Vashishta

On May 20, 2017 10:19 PM, "Pankaj Vashishta" <pankaj.[protected]@gmail.com> wrote:
When can I expect an answer?




Pankaj Vashishta
about.me/pankajvashishta

On Sat, May 20, 2017 at 5:46 PM, Pankaj Vashishta <pankaj.[protected]@gmail.com> wrote:
Thanks for your email. but you haven't answered my question. Can you please clarify my unbilled amount?

Thanks and regards,
Pankaj Vashishta

On May 20, 2017 5:43 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Customer,

Greetings for the day!

This is with reference to your email regarding services.

Please accept our apologies for the inconvenience caused to you.

You can reach us by calling on our helpline number 123454 or [protected] as you are in international roaming you will be charged as per the standard roaming charges.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Pundasing Thakur
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta Finally, I got response on 25th May 2017 but that was not useful. I have asked specific questions which are not yet answered even after 7 months.

Your Idea Mobile number : [protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Thu, May 25, 2017 at 12:30 AM
To: [protected]@idea.adityabirla.com
Thanks for your email. But It didn't help.

1) I am not asking for the unbilled amount for a particular day. I am asking for the unbilled amount for 15 days. If I am paying Rs 400-500 consistently every month, How come unbilled amount for 15 days come out as Rs 7552?

If you think you can't answer that question, let me know higher Authority contact number.

2) I am in Australia and not able to call you. Please provide me with a number which can be called from outside India.

3) I want to convert my Post-paid plan to Pre-paid, please let me know the process for a person who is not in India

I am waiting for answers for above 3 questions. Please let m know asap.

Thanks and regards,
Pankaj Vashishta




Pankaj Vashishta
about.me/pankajvashishta

On Tue, May 23, 2017 at 11:17 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Customer,

Greetings of the day!

This is with reference to your email regarding unbilled usage.

Please accept our apology for the inconvenience caused to you.

We are unable to provide you the details o[censored]nbilled amount of the particular day.

Further, we wish to inform you that unbilled amount is an approximate indication of the services utilized and it does not include discount, service tax and monthly rental charges.

Please be informed that as per the process the freebies (call/SMS/data usage) will be calculated along with the unbilled amount and the same will be deducted according to the bill plan once the bill has been generated.

We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

Moreover, if any issue persists we request you to write back to us with the details.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Vipul Warthe
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta This is the email which I sent on 6 June 2017 out of frustration when I have not been provided international number to talk with Idea customer care. Please see Customer care service was not providing answers to specific queries.

Your Idea Mobile number : [protected]/ Your Idea Mobile Number:[protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Tue, Jun 6, 2017 at 11:28 PM
To: [protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com
Additionally I checked my mobile data usage, I have not used any mobile data this month.

Waiting for your reply.

Do you have any SLA (Service level agreement) whereby you need to reply customer's email within certain days/hours?

I have sent few emails on which I haven't got any reply for last many days.

Pankaj Vashishta




Pankaj Vashishta
about.me/pankajvashishta

On Wed, May 31, 2017 at 11:00 PM, Pankaj Vashishta <pankaj.[protected]@gmail.com> wrote:
Dear Appellate,

I am highly frustrated with Idea services and need your intervention. The reason for the writing this mail is

1) I didn't get a single response on my query for last 5 days.
2) I have repeatedly ask for a number where I can call from abroad. I am in Australia. They haven't provided yet.
3) I have asked multiple times for Unbilled usage because It is the first time I am getting repeated message that my unbilled amount is 7552. Last time I paid a bill of 600 Rs. I am not making any call (local/STD/International) and using their data services(3G/4g) for last 2-3 months. Still, how can the unbilled amount be Rs 7552? Customer care never replied this directly. It is your system, why can't you look and check why this is so much unbilled amount?

If it is not resolved soon, I am thinking of writing a formal complaint to Ministry of Telecommunication or TRAI.

Thanks,
Pankaj




Pankaj Vashishta
about.me/pankajvashishta

On Fri, May 26, 2017 at 8:29 PM, Pankaj Vashishta <pankaj.[protected]@gmail.com> wrote:
Thanks for your email.

I have recently lost my father and mother and I had no one from my blood relation who can come on my behalf to migrate post-paid to pre-paid number. Can I send my brother-in-law for this purpose?

I am again asking you, please tell me the full international Idea number which I can call from Australia. The number [protected] which was given earlier, doesn't work. Also I can't call 12345 from my idea number due to roaming charges.

Thanks and regards,
Pankaj Vashishta




Pankaj Vashishta
about.me/pankajvashishta

On Fri, May 26, 2017 at 6:59 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Vashishta,

Greetings for the day!

This is with reference to your email regarding unbilled details.

We apologize for any unintentional inconvenience caused to you.

We wish to inform you that we will not able to provide you with the unbilled details as the same can be provided to you only after bill generation as per billing cycle.

The unbilled amount is pure usage without any discount, service tax and monthly rental. Applicable discounts will be adjusted at the time of bill generation.

Please confirm with return email after next bill generation so that concern if any regarding billing charges can be addressed to the best of your satisfaction.

We like to inform you that you can send any one of your blood relative to visit nearest My Idea along with authorization latter regarding postpaid to prepaid migration on your Idea connection. Your blood relative needs to carry its own proof of identity at My Idea for verification purpose.

In order to convert your Postpaid mobile connection to Prepaid, you are requested to submit the following set of documents (please carry the original documents for verification purpose) at nearest ‘My Idea’.

• Customer Application Form
• Postpaid to Prepaid Migration form
• Proof of identity
• Proof of address
• One passport size photograph

Please note that you need to clear outstanding amount (billed + unbilled amount + pro-rated rentals) at your visit. You will be provided with the Customer Application and the Migration form by us.

Further, we wish to inform you that for information regarding prepaid connection validity you need visit nearest My Idea.

We request you to click on below mentioned links for My Idea details and Prepaid document checklist.

http://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc

http://www.ideacellular.com/idea/select-circle?PlanType=PreAct

We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

We request you to visit www.Ideacellular.com to get the details of escalation of matrix.

We have addressed your unbilled details concern which you have raised through your email. Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without IVR on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us.

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,
Swapnil Kamble
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta This is another email where I have said I have not been provided with answers.

Your Idea Mobile number : [protected]/ Your Idea Mobile Number:[protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Wed, Jun 21, 2017 at 5:24 PM
To: [protected]@idea.adityabirla.com
No one has replied on my email for last 15 days..

On Jun 12, 2017 10:58 PM, "Pankaj Vashishta" <pankaj.[protected]@gmail.com> wrote:
No one has replied my email since last 5 days. This is something you called customer service?

And this has happened to me multiple times.

Pankaj Vashishta




Pankaj Vashishta
about.me/pankajvashishta

On Wed, Jun 7, 2017 at 7:01 PM, Pankaj Vashishta <pankaj.[protected]@gmail.com> wrote:
My Mobile data is off for last 2 months and never had a Internet access over the mobile.

Please send me full details when data access were made.

I have 2 numbers [protected] and [protected]. Other mobile number gets bill of rs 400/-. How come this number got 9000+ bill?

Need a clarification.

Additionally, when I asked previously to convert my plan to pre-order paid, why nobody has replied on it?

I also asked for customer care number which I can call from Australia, why nobody has responded yet.

I won't agree with this bill and won't pay that amount.

Pankaj.

On Jun 7, 2017 6:49 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Customer,

Greetings for the day!

This is with reference to your email regarding billing charges.

Please accept our apologies for the inconvenience caused to you.

We have checked your invoice date 06/06/2017 and found that you have charged of Rs.7552/- for data services 9435.136 kb at default charges of 8Rs./10kb and same usages reflecting from your side.

Taking the above into consideration, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number.

Further, we have already sent you bill clarification date 02/06/2017 as per records

We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Jahir Shaikh
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta This is another email which I sent to another customer care executive Pratik Gugale on his email He never replied me back. Please see I have asked specific questions again. I have yet to receive answers to these queries.

Your Idea Mobile number : [protected]/ Your Idea Mobile Number:[protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Fri, Jun 23, 2017 at 12:21 AM
To: [protected]@idea.adityabirla.com
Cc: Pankaj Vashishta <Pankaj.[protected]@gmail.com>
Hi Pratik,

I think you have not understood my query. I specifically asked.

1) when the mobile data has been used? I am pretty sure that my mobile day was off during that month. I asked about date and timing when data was used. You never replied that. In fact you haven't replied that question for last 15 days.

2) why it took you 15 days to answer my email. It is itself violation customer service act and SLA(2 days). I sent 2 reminders during last 15 days. Then only I got answer after 15 days.

3) many a times, I have asked about changing plan, switching from Postpaid to prepaid, but didn't get any satisfatory answer.

4) How can I receive your customer care call on my mobile when I am overseas? In fact, I have asked for idea international phone number where I can call and resolve my issue. But you still providing me 12345 without taking into consideration that I am in overseas and can't call that number. This shows your carelessness and pathetic customer care service.

5) please check your records, I have started asking your help even before my bill was generated on 6th June. And again your pathetic customer service didn't get me satisfactory answer.

6) I do have have another mobile number [protected] with me but it's bill is Rs 400.22 I made it's payment. This shows I am paying on time without fail but this number [protected] got me whopping RS 9000 bill which is really unexpected. You never tried to give me detailed explanation of this bill except that your concerns team said it is correct charges. How useful is this?

Considering all these troubles and helplessness, I am now considering to engage my lawyer and file a lawsuit against Idea in consumer forum and will give them all evidences that how foolish and delayed responses you have given to me. It will also show how you voilated your SLA and customer service act.

If you still think that you can solve this dispute, please answer all my 6 questions asked above.

Pankaj Vashishta

On Jun 22, 2017 11:42 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Vashishta,

Greetings of the day!

This is with reference to your email regarding bill dispute.

We tried to contact you on the mobile [protected] on 22nd June 2017 but the contact could not be established with you.

We wish to inform you that as per your complaint for bill dispute under service request number C1-[protected] is closed due to as per confirmation received from respective team that you have bben consumed data in Australia so the charges are correct as per your bill plan and usage.

Taking the above into consideration, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number. So we are unable to reversal for the same.

Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without IVR on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Pratik Gugale
Customer Service Team
IDEA Cellular Limited

Jan 24, 2018

Updated by Pankaj Vashishta This is another email which I sent on 230 August out of repeated frustration where I am not getting answers to my queries and but just getting automated emails to payment reminder. I was very hopeless and frustrated that Idea Customer service never replied to my specific queries point by point.

Finally I have forwarded that email all Appellate escalation point throughout India, covering all states but to surprise, nobody replied. This is the way, you treat your customers?

Your Idea Mobile Number : [protected]
Pankaj Vashishta <pankaj.[protected]@gmail.com> Wed, Aug 30, 2017 at 10:35 PM
To: [protected]@idea.adityabirla.com
Cc: appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com
Hi Ashwini,

Thanks for your email. I will pay the amount if you answer the questions below to my satisfaction.

1) I have asked for Rs.115 extra that has been applied to my bills for last 2 months, not Rs.149/- (I have attached that email again). You still didn't answer my question. Why?

2) I have asked about this extra charge about 40 days ago, you answered it and that is also incorrectly. Why?

3) What is your service level agreement? That means after how many days / hours, you are obliged to answer customer query? I hope that is not 40 days.

once you answered all these queries, then ask one more question to yourselves. Are you really good organization to make this point in your email?

This is from your email;

"Also, we request you to reconsider your decision for the port out of your Idea connection and give us a chance to serve you better at all times."

If you are not able to answer these questions, then please stop bothering me and return my Rs. 2000 deposit.

Thanks,
Pankaj Vashishta




Pankaj Vashishta
about.me/pankajvashishta

On Wed, Aug 30, 2017 at 5:02 PM, <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Vashishta, Greetings for the day! This is with reference to your email regarding billing charging. Please accept our apologies for the inconvenience caused to you and the delay in response. Please refer your invoice number [protected] issued on 06/08/2017. As we have checked we found that you have been charged Rs.149/- for International Roaming_SB_0_Acc_150_242 dated 06/08/2017. Taking into consideration the above, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number. Hence, we are unable to waive off the charges as the same are correctly charged as per the usage. Further, we request you to kindly clear the outstanding amount of Rs.528.28/- at the earliest which is reflecting towards the number [protected] to avoid further inconvenience. Also, we request you to reconsider your decision for the port out of your Idea connection and give us a chance to serve you better at all times. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account. Thanks & Regards, Ashwini Barmukh Customer Service Team IDEA Cellular Limited
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Jan 24, 2018

Updated by Pankaj Vashishta Hi Lavina,

Now please tell me, even after sending tens of emails to customer care, appellate officers in Maharashtra and other states, customer acre service has not been provided me with clarification and just been harassed me by many emails. They have started calling my relatives and spreading false information that I have got urgent parcel.

This is clear breach of customer privacy.

I have repeatedly said if you answer my queries to my satisfaction, I will pay the bill but nobody bothered to answer my queries.

On many occasions, Idea Customer care service did not reply within their SLA of 48 hours.

You asked for Customer service executive name. I have replied to many customer service executives and they never replied to my queries further, few of them are

Ashwini Barmukh
Pratik Gugale
Jahir Shaikh
Swapnil Kamble
Vipul Warthe
Pundasing Thakur

Please tell me what was stopping you to reply my emails?

Thanks and regards,
Pankaj Vashishta

Mar 20, 2018

Updated by Pankaj Vashishta Nobody from Idea Cellular has replied on this yet. Instead, they started passing my relative's numbers to unauthorized people. What an unethical conduct from this company Idea?

They are not able to answer customer queries, and resorting unethical behavior.

Mar 24, 2018

Updated by Pankaj Vashishta Hi Lavina,

I have few concerns and unfortunately, even after raising these with customers care, they do not respond to my queries. They always send me a general answers. You are customer care, you must have access to all of my emails. I have sent more than 50 emails in last one year asking specific questions but I have got response to only 10 emails and those are general reply.

I asked below questions on 23rd June 2017 for [protected]

1) when the mobile data has been used? I am pretty sure that my mobile day was off during that month. I asked about date and time when mobile data was used. You never replied that. In fact you haven't replied that question for last 15 days.

2) why it took you 15 days to answer my email. It is itself violation customer service act and SLA(2 days). I sent 2 reminders during last 15 days. Then only I got answer after 15 days.

3) many a times, I have asked about changing plan, switching from Postpaid to prepaid, but didn't get any satisfatory answer.

4) How can I receive your customer care call on my mobile when I am overseas? In fact, I have asked for idea international phone number where I can call and resolve my issue. But you still providing me 12345 without taking into consideration that I am in overseas and can't call that number. This shows your carelessness and pathetic customer care service. Can you think somebody can call 12345 from outside India?

5) please check your records, I have started asking your help even before my bill was generated on 6th June. And again your pathetic customer service didn't get me satisfactory answer.

6) I do have have another mobile number [protected] with me but it's bill is Rs 400.22 I made it's payment. This shows I am paying on time without fail but this number [protected] got me whopping RS 9000 bill which is really unexpected. You never tried to give me detailed explanation of this bill except that your concerns team said it is correct charges. How useful is this?

Please remember these questions are still unanswered even after 8 months. What you are doing, just keep repeating you have charged correctly and as per International roaming. How can you explain that I have international roaming for 4 months before this bill but was still paying only Rs 400 per month. But you suddenly sent me Rs 9000 bill and not giving internal and detailed view of June bill for last 8 months.

If you have any proof that you have answered me these questions to the point in last 8 months, then let me know. I have attached so many emails in other complain and if you really bother about my concerns, please have a look at those emails once.

Here is the link to see those emails.
https://www.consumercomplaints.in/idea-cellular-unnecessary-charge-and-unethical-behavior-c1828851

Thanks,
Pankaj