[Resolved] Idea Cellular — Unnecessary deduction of balance by automatically activating vas.

ShwetaBJ

from Nagda, Madhya Pradesh

Address:	Pune, Maharashtra, 411007
Website:	ideacellular.com

I am an idea customer, my number is [protected]. My balance is deducted by idea for services like bollywood life style and bluelima, which I have never activated. I dont even use browser or anything other than whtsapp on my phone that uses internet.
I dont even know what is bluelima.
Idea is automatically activating this service and deducting from customer balance.
Idea customer care number does not work. You never get connected to a customer care executive. I have made more than 200+ calls at 12345- so call customer care number. I never got connected to any customer care executive.
I even sent multiple STOP messages to the services that were activated but haven't got the refund.
I just hope that there should be some bigger entity who can take action against such companies and their unjustified behavior towards their loyal customers.

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Aug 19, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Idea Cellular Customer Care's response Hello,

As checked and found, there is been VAS activated from your number. So, the said amount is been deducted. Please dial 155223 to deactivate the same.

Regards,
Sweta

Jul 18, 2017

Updated by ShwetaBJ I have not activated VAS service on my number. When I received this message I have immediately called 155223.
Also, sent STOP message at 54300 same day same time when this service was activated without my consent. But till date I have not received any refund. I dont even know what is VAS service and why do we need that or rather how to activate that.
This is not first time I am having this issue, this has happened quite a few times. Thats why I am writing a complain on this forum. This is irritating because I have to spent time and energy to call IDEA customer services to turn off the services which I never activated.

If I dont receive refund this time and assurance from IDEA that this will not happen again, I will very soon port my number to other service provider.

Jun 17, 2018

Updated by ShwetaBJ This complaint was never resolved.