[Resolved] Idea Cellular — unnecessary deduction without activating

susheel22

from Gwalior, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	About Value Added Pack

Dear sir/madam,
I am susheel pillai from indore and my no. Is [protected] of idea cellular. I want to complaint about your unnecessary activation of value added services which i never demanded or requested but till this point of time my rs340 has been deducted unnecessarily without any request from my end.
Actually last month i have activated 4g netpack for 28 days and after that every saturday evening some new vas activates automatically without any request and just recieves message that your so and so pack is activated on your request and for deactivating you have to send message on 155223. Sir you can check on my no. That two times action games, funny messages activated and today bollywood video which i never request, but all this is happening when my data pack is on. So i request you to solve this issue and please refund my deducted amount.
Wating for some positive reply.

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Feb 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards
Neha