[Resolved]  Idea Cellular — Unnecessary Demand legal Notice ! Idea Cellular emails

I suddenly started getting emails with subject "Demand legal Notice ! Idea Cellular" . I have no idea why i am receiving this email. I am not using Idea services atleast from last 6 years. Email does not even have mobile numbers but just account number.

Below is the email :

Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.614 /- Towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs. 614 /- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on AKSHAY : [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· Use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.

https://care.ideacellular.com/wps/portal/account/disconnected-number

· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).

· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.

Regards,

Team Service Delivery

IDEA Cellular Limited

Visit us at: www.ideacellular.com

******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
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May 2, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2017
Idea Cellular Customer Care's response
Hi Ankush,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit
Verified Support
Mar 29, 2017
Idea Cellular Customer Care's response
Hi Ankush,

We were unable to get in touch on the number given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Abhi
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