[Resolved]  Idea Cellular — Unrelated/Disputed SMS -MT charges

Address:

Bangalore, Karnataka

Dear Sir/Madam, This is with reference to my mobile bill dated 16-Oct -2014 for [protected]. There has been an unrelated charges of Rs.100 billed under SMS-MT category, These charges have been addedon my previous bills also. I spoke to Idea customer care personnel on 24thOct 2014, and informed them about the charges. I was informed that this is charged for somedownload, since the answer was appropriate I asked the call to be escalated toa supervisor who can give more details. The call was then escalated to Ms.Pallavi, Floor supervisor, she informed that these charges are for a game thathas been downloaded called “Skill Derby”. I then informed her that I have not sent any message todownload the game nor the games exists on my handset and then asked her towaive of the charges because this has been happening since a couple of monthand I do not wish to pay for any servicesthat I have not utilized. However she was reluctant and told that the charges cannotbe waived off. Since I have monitored my calls and messages for the entiremonth I am aware that I have not sent any messages are downloaded any gamecalled “Skill Derby”. I informed Pallavi that I would not pay the bill untilthe amount is waived off and I furtherwould discontinue using Idea’ services. This I believe is a cheap tactic to make people pay and getmore income, and I would recommend the higher authorities to look into thisunethical practice and take necessary action before more customers are fleeced from their hard earned money. Regards, Ravi