[Resolved] Idea Cellular — Unwanted main balance deductions | |||||
My idea prepaid number is [protected].I want to dicuss an issue regarding unwanted deductions from my main balance of Rs.70.I had done with a recharge of Rs.200 on 27.09.2016.Last night it was showing a balance of Rs.194 but by today morning it has been reduced to Rs.126 and there is no reasonable cause showing such deductions.Although i have already discussed my problem to your call centers but they are not showing any interest in it.Not only that but your customer care executives are arguing with me and are not listening to my to that extent.A girl named LAXMI and many others don't even know how to deal with a customer they are just trying to prove me wrong .Not only once but i am facing these kind of problems after every 2-3 months. kindly, show your concern regarding my issue and refund my deducted balance of Rs.70 to my account as soon as possible. AKANKSHA ARORA MOB.NO.-[protected] Was this information helpful? | |||||
Nov 11, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 02, 2016 Idea Cellular Customer Care's response Hi, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Regards, Sumeet Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi Anshu, As per your telecon with our customer service associate on 1st Oct 2016, we wish to affirm that your concern has been acknowledged and a complaint for call drop has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline. Regards, Sagar Verified Support Oct 10, 2016 Idea Cellular Customer Care's response Hi Anshu, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi | |||||
 1 Comment | |||||
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Make it soon otherwise there will be no other option for me to switch on to other networks.
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