[Resolved]  Idea Cellular — unwanted vas charges added to my idea bill

Hello,

Unfair 150 rs has been charged in my bill generated on 15 nov for the vas service. As this service is not activated by me and idea has activated this service without my second level of confirmation. Despite of lengthy conversation over the customer care and floor managers they are not willing to remove this charges of 150 rs. Same has happened today 27-nov also, as another vas service has been activated and they told me that they will charge this amount of 150 rs in the next december billing cycle.

As i have deactivated this on both the occasion withing 5 mins of activation and according to trai rule they cannot charge for such if deactivated withing 24 hours.

I have raised 5-6 request for the same but every time they close the request without resolution and no reduction of 150 rs. I have also sent them the proof which clearly shows this service is deactivated within 5 mins.

Kindly help in this issue as i have already suffered a lot because of this issue and no resolution has been made.

Please help in reducing this 150 rs charges for nov cycle and also no such charges should be added in dec cycle also.

Kindly reach out to me for any details.

Pfb the service request closed with no resolution :

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Looking forward for the quick response and resolution and would be appreciated

Thanks,

Tushar pandit
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