[Resolved] Idea Cellular — upc can't be generated

DEVIL47

Address:

Pune, Maharashtra, 411045

I am trying to port from idea but unable to generate upc code required for this. Everytime i request i am getting "upc cannot be generated as the mobile number is not configured. Please contact your service provider.".

I have contacted idea customer support multiple times but there is no resolution at all. They first said there is no issue and then said there is technical issue which will take time to resolve. I can see there is multiple consumera affected and they are making this false promises for months.

I want to submit this complaint to trai as they restricting their users from port which is illegal as per my knowledge.

I am attaching sms i received and looking for resolution.

+1 photos

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Feb 13, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta