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Idea Cellular

[Resolved]  Idea Cellular — upc code not getting generated

Address:Kottayam, Kerala, 686019

I am trying to port out from idea in kerala circle. But idea is not letting me. And i am getting the following message.
"upc cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance."

What is the possible reason that this is happening?? I had thought the process was supposed to be painless.
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Feb 11, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2020
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update. 

Regards,
Prajakta
Complaint comments 
2 Comments

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Comments

Let us know as how to port out for idea. This is against trai that you are not allowing the customers to port out.
Reply
Idea Cellular Customer Care's response, Jan 11, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I just change my SIM Card Because old SIM Card was damaged (number is same)
Now it only shows network but I'm not able to call someone.
What should I do? Verification is needed?
Reply
Idea Cellular Customer Care's response, Jan 11, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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