Idea Cellular — upc number can't be generated

Hi team,

I am not able to port from idea to other operator.
The number is from mahrastra circle. Everytime while porting i get the below message-

Upc cannot be generated as the mobile number is not configured. Please contact your service provider.

Whenever i call the help desk of idea they say it is a technical issue/ you will get the code in 4 hrs/ you will get the code after midnight.

Why are you guys lying everytime. At least be bold and honest enough to give some genuine reply.

It is really annoying and irritating to waste time time on such issues. We all have other problems to deal with in our lives, isn't it?

So i request you to kindly look after my request.