[Resolved] Idea Cellular — upgrade sim not working

deesax44

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400028
Website:	www.ideacellular.com

I went for linking my idea number with aadhar, they linked my number with aadhar as well as also upgraded my sim to 4g. I were told that within half an hour new sim will be working fine.
But even 48 hours later i am not getting network, not able to do anything.
I went to care again and told them about my problem, they again gave me new sim card and were saying, in next 2 hrs sim will be working fine. But again, i am facing the same issue. I am in big trouble, kindly resolve this problem as soon as possible.

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Apr 25, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Feb 17, 2018

Updated by deesax44 The number I have shared is my alternate contact number of JIO. And the SIM card number i have shared, is of that upgraded SIM of idea, which is not working .

Verified Support

Mar 05, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on your Idea contact number as well as on your alternate contact number, but couldn't get through. Hence, we request you to share us your convenient date & time to contact you for your concern.

Regards,
Lavina