[Resolved]  Idea Cellular — Using cheap bad words without a genuine reason

Website:Consumer complaints.in

I got a call stating that calling from Delhi High court and wants me to call his senior lawyer with a file number.
When he does not explain me detail what is this about. I keep asking why should I call them and why can't you explain me that who complained about me.
Person has no patience and started using very cheap ugly bad words...I was really very upset because am in office and this was heard before my employees.

I mean I don't know idea is really using these kind o[censored]nprofessional manners to collect the dues.

In my case several months before I had closed my account after visiting in person and got a final receipt with no due balance.

Today I got this SMS please read below:-

Final remainder!Advocate summon notice dispatched due to nonpayment of Rs.475for idea acno.[protected].Pay today to avoid legal action.Cont [protected]

I lost complete hope in idea and need to think several times to recommend someone.

Hope some higher official should track or consider this.

There should be a clear explanation or a detailed information is need for the collection agents to share...They keep threating which is no use for company reputation.

Regards
Janarthanan
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Mar 8, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2017
Idea Cellular Customer Care's response
Hi Janarthanan,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Akshay
Verified Support
Feb 04, 2017
Idea Cellular Customer Care's response
Hi Janarthanan,

As per your telecon with our customer service associate on 4th February 2017, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Akshay
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