Idea Cellular — Value added services activation.

Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards Wap as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Sir/Madam,

I submitted my request for deactivation of 2G internet service on May 12, 2015 at idea point, Rail Coach Factory, Kapurthala, Punjab. I had to deactivate the service because of the value-added services like Masti Club and Games Club etc which were added without my knowledge in my account and fee related to their use added to my monthly bill. The cycle of my monthly bill starts from 16th of every month.

You have mentioned that the charges have been are levied correctly in my bill towards Wap as per plan assigned even though I never signed in for that.

Now even after submitting a request to deactivate the 2G Internet service on May 12, 2015 along with a copy of identity card proof, I am still being charged for these services, which I have no use for. My outgoing calls have also been debarred.

Please look into this complaint at the earliest and deactivate the services I did not want.

Thanks,
Pratap Singh
Mobile no. [protected]