[Resolved] Idea Cellular — Value Added Services- Imposement

k.shrikant

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421201
Website:	www.ideacellular.com

Name: Kamlakar S. Mestry
Mobile : [protected]
on 20th March 2017 I received sms from IDEA saying your so n so service is activated and so n so charges are applied and what not...
I dont know about these services, i havenot activated these services,
I received email for my monthly bill and Rs. 396 were added to this bill amount
As i have not activated these services, I request you to subtract this amount and send me rectified bill copy.
For your reference sending some screenshots of sms i received .
I am your customer since 7 years and never had used any of such VAS in past, I only use IDEA for communication and internet purpose, Please go through my Bill History.
Again requesting you to look into this matter with prime concern and do the needful...
Thanking you,

Yours (Valued) Customer

Kamlakar M.

+7 photos

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Apr 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Idea Cellular Customer Care's response Hi Kamlakar,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Riya

Verified Support

Mar 27, 2017

Idea Cellular Customer Care's response Hi Kamlakar,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit