[Resolved] Idea Cellular — vas activation without my knowledge

jipin

from Aluva, Kerala

Jan 17, 2018

Address: 670501

Website: www.ideacellular.com

My number was charged with 35 rupees on today, 17th January, 6:21 pm. The following message was received :

"Thank You. We have received your request for service Mehfil-E-Sama and it is being processed.
Your Mehfil-E-Sama has been activated. Amount charged is Rs 35.00 /- for 1Week. Renewal charge is Rs 35.[protected]@1Week . To deactivate sms STOP to 155223. Click Now http://bit.ly/2f38ymE Your balance is Rs.209.44/-"

I haven't requested for any kind of VAS for that matter.
I contact customer care for registering complaint, but in vain. Anyways i got the service deactivated.
Please do the needfull to reimburse the amount as i havent requested in anyways for the same.

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Mar 10, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that the request was raised for the deativation and refund and the mentioned amount has been successfully credited in your account on 18/01/2018 from our end. Also, we request you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Comments

shiyarvala

from Ahmedabad, Gujarat

Jan 18, 2018

Please cheqe my sms service is not fine and not recived my mobile sms plese cheqe my mobile no is [protected] all sms service is active my number please

Idea Cellular Customer Care's response, Feb 6, 2018

Verified Support

Dear Customer,

We tried reaching you on the provided contact number as well as on your alternate contact number, but couldn't get through as you weren't available. Hence, we request you to share us your convenient date and time to get in touch with you.

Regards,
Lavina