[Resolved] Idea Cellular — vas charges

Thirrunavukkarasu R R

from Guntur, Andhra Pradesh

Address:

641008

I have been using idea 4g data card for past 1 months, but they have been started to charge the vas charges for two daya. This is absolutely fraud with customers. As they are saying this is third party links and do not have any control. Then why is first place they are allowing such links to appear. I have never requested for vas or subscription of any such services. I had sent message to deactivate the service but instead of deactivating the service they are charging twice for one more another service activation. They have saying they have no logs of which service has been activated nor any control of deactivation as it is third party. Who has asked you to give third party service.

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Dec 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconveniences, please share your idea number for further assistance.

Regards,
Hitesh

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Comments

Kavya Kolluru

from Hyderabad, Telangana

Just shut down your voice msgs.im using jio and when im calling an idea number u are telling a 1 minute of promotional voice message and then connecting cal.so i have to change my sim now due to this torture from you?just stop this kind of cheap tricks on other network users.show ur promotiona hacks or tricks to ur customers ONLY

Idea Cellular Customer Care's response, Jan 5, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We regret to inform you, that we'll be unable to disable the services as the promotional voice messages are the informative messages which you're able to hear while connecting to the Idea user.

Regards,
Lavina